Toll Free: (800) 333-2600

Login to view our online customer portal.


When you Need Service on a Large Format Printer…

Posted on Mon, Nov 17, 2014

Using a wide format printer is incredibly helpful for your business. Whether you want to produce posters, large advertisements or simply print current material on a larger level, large format printers are the way to go and a great investment. However, like other printers, eventually you are going to run into some sort of problem, regardless of the brand or how often you use it. While there is always some troubleshooting you can perform on your own, if you are not able to correct the issue yourself, you need to bring in the large format printer repair professionals. A regular printer repair service is not always going to have the know-how and background working with these larger printers, which is exactly why you need to use the experienced service providers.

If your large format printer has stopped working correctly, there are a several different features you can check before you call the pros: 

  • First, make sure the connection running from the printer to the computer is secure (or to the network router). Simply disconnecting it from the computer or router and plugging it back in a few seconds later can correct the connection issue.
  • If this still is not working, you need to look over what error you are running into. If the computer system or network is not detecting the printer, it is probably the cable connection.
  • However, you might also need to install the latest driver for the printer. You can do this by navigating over to the printer's manufacturer's website and download the latest driver.
  • If the printer does not produce the desired material, it might be out of ink. Even if one of the ink cartridges is out of ink, the entire printer is usually not going to function. You can check the ink levels directly on the printer or bring up the printer's service software on the computer and check the levels.
  • There also might be some sort of a paper jam in the printer. You can check this by opening up the printer's top to see if paper has become lodged inside. While this is not a major problem with the latest printers, if you are using an older large format printer it could be the culprit.
  • Printer settings can account for some issues as well. You might have the settings set to print on a smooth, matte based paper, but you are attempting to print on a glossy, photo paper. This results in a streaky print job that just looks terrible. Due to this, if you are running into image quality issues, this could be the very problem you are running into.

Repair-GuyOf course, these are just basic issues you might run into with your printer. Beyond this, if none of these troubleshooting steps worked correctly, you need to bring in the large format printer repair professionals such as Governor Business Solutions. These large format printer repair professionals are able to look over the printer and determine the issue. The problems can range anywhere from a dirty printer head all the way to a damaged or outdated part. No matter what the issue is, the issue can be resolved. So, the next time you are having large format printer problems and the troubleshooting steps are not resolving the issue, you can contact Governor Business Solutions for all over your large format printer needs. Governor Business Solutions repairs all major large format printers, such as the HP Designjet large format printers, Oce and Canon large format printers. 

Do you not yet have a large format printer? Check out why companies are buying more large format printers these days in our blog post last week, here!

Leave a Reply