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Return Policy

There is a 15% restocking charge for all returns, with the following exceptions:

PRODUCT THAT WE HAVE SHIPPED IN ERROR

Return requests must be made within 30 days of our original ship date. Product must be unused, unopened and in resalable condition. Please DO NOT write address or RA# on the outside of the original boxes, as the product needs to be in resalable condition in order to receive credit.

PRODUCT THAT IS DEFECTIVE

Defective products must be returned to us within 30 days of our original shipment. We test all products returned as defective and issue a credit if the product does not meet manufacturer specifications. Laser, fax and inkjet cartridges which test “empty” are not considered defective.

We return defective hardware (printers, fax machines, etc.) to the original manufacturer for testing. Once they have determined that the machine is defective, we will replace the machine.

All returns are subject to the limitations placed on us by our suppliers’ specific return policies and warranties.

INSTRUCTIONS FOR PRODUCT RETURNS

Please call our Customer Support Department at 313-441-4600 for approval prior to the return of any product. They will be happy to provide you with a Return Authorization number (RA#) and shipping instructions. Please DO NOT write address or RA# on the outside of original boxes, as the product needs to be in a resalable condition in order to receive credit. Any packages without an RA# will be refused. All returns must be sent freight prepaid. Freight will only be credited for Governor Business Solution’s errors. Our drivers cannot pick up returns without prior return authorization.

When calling our Customer Support Department for a return, please have the following information available to expedite your request:

1. Your account name or number
2. Our original Invoice number
3. Quantity to be returned
4. Manufacturer’s part number
5. Reason for return (if defective, please detail)